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  • Shadow Profiles

    Monday, July 8, 2013

    Facebook, as mentioned in detail in the news, was exposed for keeping shadow profiles on users and non-users.

    Through an incident (which should have been classified as a bug as it had been available for months) it was revealed that Facebook is keeping so-called shadow profiles of its users as well as data subjects who do not use their services.

    A shadow profile is information about a certain data subject which the data subject in question did not give to the data processor. This profile is created without consent of the data subject and possibly without his knowledge. This means the data processor gathered this information through or by combining other sources, either through other data subjects or from other sources such as other web sites, chat sessions, search history, phone conversations…

    European Data Protection law forbids this kind of ‘data brokerage’, gathering, combining and reprocessing data from different sources to build a file with personal data for these reasons:
    • Data processors can only process your data with your explicit consent.
    • Data processors can only process such personal data which is relevant to their services to you.
    Your personal data has become a commodity which they use for their own profit and without a relationship with you, the data subject. Quite a number of companies, small and large, have made it their business to gather everybody’s personal data and sell it on to the highest bidder. Recent times have made it very easy for such companies to gather all information in an automated way and from the comfort of their own office. They are also not bothered by the fact that they are serving stale information which is no longer or never was correct, but can have very deep implications on your personal life.

    European Data Protection Law has several safeguards:
    • If a data subject suspects a data processor has such a shadow profile, the law provides a means to officially request a complete list of data kept by the data processor concerning the data subject.
    • If a data subject objects to the data processor’s use of the data subject’s data, the data subject can submit a request to cease processing such data.
    • The new EU Data Protection proposal mentions the right to be forgotten, but lobbying by major data processors is probably going to water this down.
    The lessons for our clients are clear:
    • Be transparent, only gather personal data from your data subjects through informed and explicit consent.
    • Do not process other information than that given by the data subject and only if it is relevant to the purpose of your relationship with the data subject.
    • Keep it alive, keep data up to date and do not keep data of data subjects beyond the duration of the relationship with your data subject.
    • Protect the personal data entrusted to you.

    Read the Full Story

    Posted by: Lee & White

    Category:

    Tags Best Practices EU Data Breach Private Persons Personal Data Organisations Internet

  • The Business Incentive

    Thursday, May 23, 2013

    Google's Eric Schmidt spoke about privacy at its annual Big Tent event in Watford, about the use and misuse of personal data gathered and kept by his company. Whilst we cannot comment whether they walk the talk, we do need to take note of some of the points he made:

    We (you ed.) need to fight for privacy or we are going to lose it

    Yes we are - if we haven't lost it already. Our personal data is everywhere and just about anyone knows who we are and what we do - to the smallest details. And if they don't yet, they know how to get it.

    We are being observed willingly and unwillingly, and are spreading very detailed and sensitive information about ourselves. These days, anyone can pick up a name and put a face and all the trimmings, and they would identify us spot on. It's not difficult to put the pieces together - especially if it is lying about everywhere, like a cookie trail right to your doorstep.

    So yes, we do need to keep striving to keep control over our personal data. This is both a task for the data subjects (i.e. you) and the data controllers (i.e. the organisations, but also you).

    There's this concern that we (Google ed.) are somehow going to misuse this data and we're not telling you.

    Is it only concern? Perhaps, the feelings go deeper...
    • coercion - the feeling that you are forcing them to give you their personal data because your services are needed and there are really no alternatives.
    • suspicion - the feeling that you are going to sell them to the highest bidder.
    • distrust - the feeling that they cannot trust you,  know that you are in fact not to be trusted - but cannot do a thing about it.
    • concern - yes, the overall wondering and worrying about what you are going to do with their personal data and for how long.
    Do they ever have that ultimate control of their property or it is all a lie?

    The solution is simple - be truthful and honest about your processing. It sounds like a lesson in ethics and morality, but yes, that is the bottom line. Say what you are doing and going to do, and do what you say. Set this out in a clear and complete privacy policy stating what you will and will not do with their personal data, how they can count on you to do so or question you if you do not.

    I (Eric Schmidt ed.) can assure from a privacy perspective... we would lose you and not get you back.

    That's right, you won't get them back.

    Google has a "clear business incentive" to protect user's data; do it properly or lose your business. Not handling personal data properly, not keeping the relationship with your data subject (i.e. the person behind the 'customer', 'supplier' or 'prospect') will make you lose them. Perhaps not immediately, as perhaps you are delivering a service which they need and only you can supply, but certainly in the longer term, when an alternative company rises which offers the same services and which does handle personal data properly.

    So, are you going to start handling the personal data under your care properly, or are you waiting for that competitor to do so first?

    Read the Full Story

    Posted by: Lee & White

    Category:

    Tags Best Practices Business Incentive Private Persons Personal Data Organisations Internet IT

  • Behavioural pricing

    Thursday, March 1, 2012

    The cost of likingDo you want to tell a seller that you want to pay more?

    Picture this, you’re in your favourite shop and you spot this dress... you want it!

    You look at the price tag, is this a good price for this dress, is it an item that will be marked down in the next sales, do they have something similar in your other favourite shops, would your friends think you look gorgeous in this dress?

    And then you decide, buy now, buy later, leave it.

    Moving to the digital world: You browse on your favourite shop's eCommerce site and you spot this dress... you want it!

    You look at the ‘price tag’, is this a good price for this dress, etc, etc?

    Now know that the price of this item can be changed at the flick of a switch, based on supply and demand, or even calculated on the fly.

    A few factors can be taken into account for this calculation:
    • You came to see this dress for the 5th time in just as many days... you really want it, perhaps a small downwards nudge on the price would convince you
    • You really ‘like’ this dress (on Facebook) – perhaps you want to pay just a little bit more
    • You’re the right gender, age, build and style
    • You’re married/engaged/befriended to someone with those properties and their birthday is coming up/tomorrow/today/yesterday...
    • Your ‘friends’ really ‘like’ this dress, some of your ‘friends’ came back several times to look at it, and perhaps some even purchased it. – perhaps you don’t mind paying a bit more
    • You looked at similar – more pricy – items at other stores, perhaps already adding it to your basket, without checking them out
    From the point of view of the seller, how much can they ask for this dress? The answer? As much as they can get (from you), or in other words, as much as you would be willing to pay.

    In French, the expression ‘A la tête du client’ is used, the best English translation being a price based on the customer’s appearances. In tech/marketing it is called ‘Behavioural Pricing’.

    Behavioural pricing consists of calculating the asking price on the fly based on your personal data. This can include any of the following personal data, some of which are sensitive data and not allowed to be used for this purpose:
    • Your age, gender, build, style, address, job, job level, medical history, tastes and dislikes
    • Your browsing and purchase history
    • Your travel history and plans
    • Your friends and the above properties thereof
    Farfetched? Possibly. Feasible? Certainly. Applied? Who knows?

    In any case, the lesson to be learnt here is to not spread your personal data around unless absolutely necessary and justified, for the purpose only for which you are giving it, and only as long as they need it and you want them to have it.

    Organisations know an awful lot about you and are starting to deduce and predict your every move, and you are giving them the means to do so, willingly, knowingly.

    Read the Full Story

    Posted by: Lee & White

    Category:

    Tags Private Persons Personal Data Internet

  • Getting to know you, getting to know all about you

    Sunday, February 19, 2012

    Hush Little BabyGetting to know you, getting to know all about you... sounds familiar, but unfortunately, it has nothing to do with Rodgers and Hammerstein's musical The King and I, nor is there an ounce of good, wholesome fondness to that phrase.

    Rather, the phrase is cloaked with an ulterior motive - Money, Money, Money (and this is not with reference to ABBA's song).

    What's wrong with that? Everyone is entitled to pursue that ultimate goal, and surely everyone does - or at least tries to make more money.

    True. Perhaps it is safe to say that every business is set up for the purpose of making money, and more money if possible. The question in any business case for an expense is whether there will be a profit to gain - apart from ensuring the customers' happiness and satisfaction, of course.

    Alright, enough about the musical influences, and down to more serious business.

    Businesses are trying to get to know you. They want to get to know you better. The better they know you, the better they can get more out of you. To do just that, they need your personal information - from your name to how you spend your leisure time, every bit counts. This desire to obtain personal information is not new of course. But how far is that desire corresponding with the individual's best interest? The privacy right?

    By researching and analysing an individual's browsing habits on its e-commerce site, coupled with his/her personal information already obtained, an online retailer is able to advertise products/services which are most relevant to that individual.

    It is also the case for those companies/retailers which seek to match the type of products/services/brands to the individual customer's taste. Shops with their own payment cards to facilitate quicker payments at the till (to obtain a card, just fill in your personal information in the given form) analyse the information obtained at every purchase (of the type and quantity of things bought...) to send catalogues relevant to the individual customer/household. If toys/stationery items are the most frequent products purchased, the customer finds a catalogue filled with the latest promotions on toys/stationery items in his/her mailbox.

    To an extent, it does seem quite harmless as the individual gets what he is interested in and it does save his time and effort in looking for the 'right' or 'most suitable' product/service/brand. And better yet, businesses carrying out these forms of advertising are actually saving cost. No more unwanted, wasted printing materials. No more spending a fortune on advertising products which a particular individual will never take a second glance at.

    A very recent report in the New York Times showed that companies can even make predictions about their customers.

    Companies can learn your secrets. 

    A statistician from Target, a large retailer from the US, divulged that two colleagues from Target's marketing department popped the odd question, "If we want to figure out if a customer is pregnant, even if she didn't want us to know, can you do that?"

    Timing is essential in this case. As most new parents are almost immediately bombarded with offers and advertisements on baby products from the moment the birth records are made public, the key is to get this group before any other retailer knows that a baby is on the way. By being able to identify these mothers-to-be as early as their second trimester (the time when most of these women are changing their lives and buying pre-natal vitamins, maternity clothing and baby stuff) the chances of keeping them for years to come are great. These women are then likely to buy diapers from Target, pass by the baby food aisle and grab a box or two, and on the way to the till, add a few more items to the cart. Once the customers get comfortable with the offered products, they will keep coming back - and for more.

    The questions for the businesses are:
    • Did you tell the individuals clearly that you were doing/are doing/will do this?
    • Did you give them a chance to opt out?
    • Did you ensure that the individuals can always exercise their rights under the data protection law any time?
    • Are you ensuring the security of their personal information both organisationally and technically?
    • Can you ensure that if there is a transfer/sharing of their personal information to third parties, that these third parties will ensure an adequate level of protection of their personal information too?
    Answer all these with a YES, and you're likely to be a trusted organisation and you understand the business case for privacy. Privacy is profitable. Personal information is an asset. You protect that asset and you will gain trust, the customers that go with it and the profit that comes from doing business with them.

    The questions for the individual are:
    • Did you ask for any of this?
    • Did you ask for your shopping behaviour to be scrutinised? checked? spied on?
    • Are you aware of all that they know about you?
    • Do you mind that they can build your profile almost spot on?
      For example, Spying On You Mart knows that Mr.Joe Customer who lives at 123 No Privacy Lane and shops at Spying On You Mart, has an estimated salary of $$$. He has at least one son and one daughter (judging from purchases of boys and girls toys) of the ages between 5-8 years of age (judging from the age group of the toys purchased) and potentially has a wife/female partner who is a size 38 (EU) (again judging from the several pieces of female clothing purchased) and they like barbecuing in the summer and eat Activia yoghurts.
    • And with this information that they have about you, do they share it with third parties?
    • And if they do, what are those third parties going to do with it?
    • Will they protect that information from getting into the wrong hands?
    • Did you opt in without realising?
    • Can you ever stop them if you wanted/needed to?
    Answer all these with a YES, and you've consented with full knowledge and with full trust in that organisation. If you can truly exercise your rights as a data subject, and know that that organisation is protecting and will continue to protect your personal information,  then the protection of your personal information is upheld and the duty of that organisation to you is fulfilled.

    But in all cases, think very carefully, read the fine print, and do not give your personal information out unless you know what you're in for, your rights and how to get out. Otherwise, it's Hush Little Baby, Don't Say A Word.

    Read the Full Story

    Posted by: Lee & White

    Category:

    Tags Best Practices Private Persons Personal Data Organisations Human Rights Internet

  • EU Data Protection Law getting more bite

    Tuesday, January 24, 2012

    EU LawIt is looking good for Data Protection in Belgium and the EU as Ms. Viviane Reding, Vice-President of the European Commission and EU Commissioner for Justice, Fundamental Rights and Citizenship, announced groundbreaking changes to EU Data Laws to be introduced in a Bill to the EU Parliament this week.

    Speaking at the “Digital, Life, Design” conference in Munich on January 22nd, 2012, she confirmed that personal data is indeed an asset, a  message which has already begun passing around since the UK Information Commissioner commissioned a report on privacy by design to help articulate the business case for proactive protection of privacy in 2008 and which we believe and preach with conviction. “Personal Data is the currency of today’s digital market, and like any currency, it needs stability and trust. Only if consumers can ‘trust’ that their data is well protected, will they continue to entrust businesses and authorities with it, buy online, and accept new services.”, she stated. And the amount of data, including Personal Data, is growing by a whopping 40% a year worldwide.

    Given the fact that 72% of European Citizens said in a recent poll that they are concerned about how their personal data is used by companies, and given that businesses are concerned too, how can they keep control over data which races around the globe in a virtual cloud?

    “Trust has to prevail”, states Ms. Reding. Rightly so. If the population is to give the current growth continued support, they need to have a good understanding of the issues and be able to trust that their data is not being abused. They entrust the EU with the task to draw up the rules and follow up on their correct implementation and execution. Trust is the key to any relationship - and how much more in the business world?

    We have a unified currency in the EU, but Data Protection law is fragmented into 27 different, and sometimes conflicting, regulations. Whilst some member states are top of the class, others have watered the 1995 EU Directive down so much that it is no more than a sign on the wall showing how bad things are. A lot of burden has been added, sometimes in the form or red tape and lengthy cumbersome administrative procedures. As such, it has all been a futile exercise as it missed its economic goal.

    Ms. Reding states “Privacy concerns are one of the most frequent reasons why people don’t buy goods and services online.”. She is adamant about the way forward: “This needs to be changed.”

    Two legislative texts will be proposed:

    “First, a Regulation to enhance opportunities for companies that want to do business in the EU's internal market, while ensuring a high level of data protection for individuals.

    Second, a Directive to ensure a smoother exchange of information between Member States' police and judicial authorities in the fight against serious crime while at the same time protecting people’s fundamental right to data protection.”


    The first point, legal certainty, will be achieved by one Data Protection Law in the form of a directly applicable Regulation which will apply to all Member States in the European Union, and to all organisations offering their goods and services to consumers in the EU – even if their servers are based outside the EU.

    This new Regulation will unleash the potential of the Digital Single Market, and will save businesses around 2.3 billion Euros per year, removing barriers to market entry, which were especially affecting our clients, the small and medium-sized enterprises. It will simplify the regulatory environment and drastically cut red tape. Current notification requirements are replaced by a duty for companies to be responsible and accountable for the protection of Personal Data in their business field. Each company will have to appoint a Data Protection Officer.

    There will be one law, applicable to all member states, and companies will only have to deal with a single Data Protection Authority linked to the country of its main establishment.

    All Data Protection Authorities will have the same adequate tools and powers to enforce the EU Law.

    They will:
    • Deal with complaints
    • Carry out investigations
    • Take binding decisions
    • Impose effective and dissuasive sanctions.
    The rules for international data transfers will be strengthened and simplified - a necessary step in a world where data travels freely around the world and major companies have made it their specialty to circumvent the more ‘difficult’ countries by operating in or via countries with weaker Data Protection legislation.

    Trust from the individuals will be earned through a few key principles, boiling down to one point: Transparency.
    • Informed
      • People need to be informed in simple, clear, and unambiguous language.
    • Consent
      • People need to freely give their specific and informed consent.
    • Control
      • People need to have control over their own data at all time. Aside from the control we know already, it will also include portability, the possibility to take one’s data and easily move it from one provider to another, and the right, not the option, to be forgotten.
    • Alert
      • Individuals need to be swiftly informed, within 24 hours, when any of their personal data is lost or stolen.
      • Companies suffering such a breach need to notify their Data Protection Authority without undue delay, i.e. ‘within 24 hours’.

    Ms. Reding concludes:

    "We will get a strong, consistent and future-proof framework for data protection, applied consistently across all Member States and across all European Union policies. We will make our data protection legislation fit for the digital age so it encourages innovation and development of new technologies and services.

    We will adjust the rules to the reality of multinational businesses. And will adjust the rules to the reality of people's lives. Europeans live, work, shop and travel freely in the EU, so their data must travel freely as well: Freely and safely. The reform will become a golden opportunity for business: complying with the EU’s laws on data protection will lead to a competitive advantage. European data protection rules will become a trademark people recognise and trust worldwide. I would welcome if everyone here put these new rules to life."


    Well said. Data Protection without a doubt enables businesses to make more and better business, leading to a competitive advantage over competitors, having a solid and healthy relationship with loyal customers. Any organisation would pay good money for this.

    You can read the full text of Ms. Reding's speech here

    It will take some time to bring the new law into practice, but organisations should be aware and prepared, making the necessary changes sooner rather than later.

    If you need to assess your current status with relation to the new Data Protection Law or need advice on implementing or improving compliance with current or the next legislation, review our services and contact us.

    Read the Full Story

    Posted by: Lee & White

    Category:

    Tags Best Practices EU Data Protection Officer Data Breach Personal Data Government Organisations Internet IT

  • The Year of Privacy: 2013

    Wednesday, January 4, 2012

    2013Is this a typo? No, it isn't, the outlook for data protection is bleak, and no immediate improvement is to be expected.

    First of all, the team at Lee & White would like to wish you a Happy New Year.

    Happy because you chose to come here on your own accord and happy that we did not spam you with - probably sincere but spam wishes all the same and which are likely to be loaded with the inevitable commercial 'opportunities'.

    As the new year has just started, we are hopeful that protection of personal data and control over use of your own personal data will improve significantly.

    But looking back, what happened in 2011?

    • A year of major privacy incidents that made it harder - but still normal to many- to ignore the importance of such incidents.
    • The rise of moguls that devour personal data and any other data they can 'find', who make it difficult for you to control who is (ab)using your data, and even make you want and think it is normal to share your most personal of data with the world, but mainly the moguls themselves.
    • Personal data collection devices with functions such as recording, tracking, spying, eavesdropping, ... commonly known as smartphones.
    • ...

    2012 will be the year of
    • Street View becoming even more commonplace, exposing your most private locations.
    • Spies recording your every move and thought using their personal data collection device.
    • Full commercial exploitation of our most personal data of all... our face.
    • Automatic identification and tracking through techniques such NFC, RFID, Bluetooth, GSM, Wifi, face and car registration recognition.
    • Economic crisis... if privacy does not obviously have a positive business case (despite the fact that it actually does), then it gets deferred or cancelled.
    • Basically, no place to hide or control who processes your personal data.
    • ...
    Technology is moving very fast, lawgivers are trying to keep up, priorities are economic and profit rules.

    Well, I'm sure privacy will be top of the agenda in 2013.

    Read the Full Story

    Posted by: Lee & White

    Category:

    Tags Data Breach Private Persons Personal Data Spam Government Organisations Internet IT

  • Poof! Your Privacy Evaporated in a Cloud of Smoke!

    Wednesday, December 21, 2011

    Cloud SecurityCloud computing, it is a hot topic these days. But what is it all about?

    Basically, it describes technologies to deliver software as a service. The cloud provider provides processing power, software, data access, and storage in order to deliver services to the consumer of the cloud services.

    How does it look from your end of the screen? Compare it to your water supplier; at the end of the day, the average user would probably require that when he turns on the tap, water comes out. The more concerned user would be a bit more interested in the quality and origin of the water coming out.

    A better parallel with regard to your data however would be the attended cloakroom. You would arrive at the theatre and hand your coat to the cloakroom attendant in exchange for a numbered ticket. After the show, you would hand the ticket to the attendant in order to have your coat returned.

    So as a user (the data subject), you would hand your personal data to a company (the data controller) you trust, and this company would store your data or process it in ‘the cloud’ through his cloud provider (a data processor).

    If the attended cloakroom is unattended (after closing hours) or in case of an emergency, you could browse through the coat hangers in the cloak room and find your coat. What if it wasn’t there, what if the cloakroom had ‘outsourced’ storing the coats? You would appreciate a sign saying ‘We outsource our coat storage to external sites in x, y and z’. You could still go to x, y and z and retrieve your coat.

    With data however, nobody is guaranteeing that the data is stored completely in one location, it might be distributed over multiple data stores. It is also not guaranteed that the data is stored only once, only that it is stored at least once. And no guarantees that if data is deleted or moved, it is physically removed or erased in the original location.

    So what can we learn from this short story:
    It is vital that everybody involved knows where the data resides, handles it with care and only for as long as needed and wanted, keeps it safe from abuse, and deletes it when no longer needed.

    Data Controller
    • Draw up and adhere to rules regarding handling personal data. (data handling procedures)
    • Draw up and implement procedures to allow data subjects to execute their legal rights under the Data Protection Law.
    • Ensure your subcontractors abide by the same rules you impose on yourself.
    • Inform your data subjects of these rules, be transparent. (privacy statement)
    • Audit yourself regularly to check adherence to your rules and the Data Protection Law.
    • Audit your subcontractors to check the above.
    • Be vigilant!
    Data Subject
    • Read the information provided by the data controller before handing over your personal data.
    • Execute your legal rights under the Data Protection Law.
    • Stay in control of your personal data, know who is using it and what for.
    • Be vigilant!

    And finally. if in doubt, do not hand over your personal data and look for another provider.

    Read the Full Story

    Posted by: Lee & White

    Category:

    Tags Best Practices Personal Data Organisations Internet IT Data Handling Manual

  • When Sharing is NOT Praiseworthy

    Wednesday, May 25, 2011

    It would seem strange, and even overbold to admit that there are times when sharing is not an action deserving praise, but such situations do arise - particularly on the Internet. 

    Let us use the most popular social network of our time as an example - Facebook. Facebook is all about sharing. One of the main reasons for its use is to share content with others such as pictures, videos, comments, sharing links and so on. In most instances, we share such content with the people we know on Facebook. We let our friends and family know what we're thinking about, what we ate, our current location (via Blackberry etc)...   

    And then there are those who add strangers to their list by the dozen. You should see the amount of friends on the list of some of these people - running up to a thousand!  And how well do they know the people they 'friend' on their list? There are many who do not even consider the profile of their requestors before adding them to build up their list of friends. A social experiment conducted recently affirms the problems with sharing on the social network. Indeed, we would never share our personal information with strangers, so why do we do this on a social network?  

    Sharing our personal information (even with friends) should be carefully considered. For example, sharing your location so that people know exactly where you are at a particular time leaves you quite vulnerable. There are users who boldly upload pictures of their passports and airline tickets with every bit of confidential information visible for all to see. Caution is certainly thrown to the wind in these cases. It is indeed a pity when people think that crimes such as identity theft and the likes are far-fetched and "only happen to others". 

    Whilst it can be argued that, we were all once strangers to the other before friendship develops, the fact still remains that what one sees on the social network may not always be the truth. And be it with friends or strangers, danger lurks. For example, there have been several cases where teenagers befriend strangers through Facebook and the likes, and end up being raped. The cases come from all around the world - stretching from Malaysia, Indonesia, India and the UK.  

    In fact, as Facebook admits in its Privacy Policy, even after one removes information from his/her profile, or deletes his/her account, copies of that information may remain viewable elsewhere to the extent that it has been shared with others (such as friends downloading and storing the pictures you have uploaded) and that the information might be reshared by others. So, are you still the master of your life or are you cheating yourself out? 

    Undoubtedly, social networks such as Facebook have their good use - reconnecting with old friends, keeping in touch etc. However, with everything in life, caution is necessary. Use these tools wisely. 

    And let us not forget about bloggers - especially mothers who blog about - every - single - thing. Yes, children's names, ages, birthdays, likes, dislikes, outings, things planned - e.v.e.r.y.t.h.i.n.g. They do not realise how much they have exposed their families and themselves to danger and abuse. Writing a blog may seem like a private journal - a personal diary, but it is in fact far from p.r.i.v.a.t.e. It is a publication on the Internet - visible to a few or to all (whichever is opted for) and remains on servers which the blogger does not have control over. 

    Therefore, although sharing is one of life's basic skills, sharing yourself away in these instances is at a very heavy cost and hardly deserving of praise.

    Read the Full Story

    Posted by: Lee & White

    Category:

    Tags Private Persons Personal Data Internet

  • User Profiling

    Tuesday, February 8, 2011

    User ProfilingYou can approach sharing your personal data in two ways:

    Some people absolutely refuse to use applications such as Facebook, Twitter and LinkedIn.

    Others simply register with these sites in order to stop others from stealing their identity and using it to impersonate them. Other people go all out and share their whole life, successes and woes, likes and dislikes, and publish it for everyone to see.

    The same goes for user profiling. Some people do not mind that their every move is being traced and companies build extended profiles on their habits, likes and dislikes whilst others have a high Big Brother feeling and absolutely avoid using most, or even any of the electronic tools we have at our disposal these days.

    It is quite impossible to avoid being tracked, as every move you make on the Internet, using your fixed or mobile phone, credit and debit cards, bank transfers, purchases, driving on the highway and walking in public places, is monitored, registered, analysed, mashed up, stored and used for a multitude of purposes. Even if you do not use electronic tools yourself, the movements of your car are still registered by the numerous intelligent camera's, even your face gets recognized by surveillance cameras. Tourists take geotagged snapshots with you as accidental passerby, and Facebook puts your name to your face.

    In fact, it is actually quite undesirable to have people move 'under the radar' so to speak as it opens the door to illegal, antisocial and unwanted activities and removes the feeling of social control.

    The data protection law empowers us to retain control on who handles our personal data and what they can use it for. It also allows us to stop people or entities from processing our personal data if we have good reason to do so.

    The benefits of user profiling are many. Instead of having to actively search for information and goods that interest us, companies can present us with relevant and interesting information and goods and not bother us with information that does not interest us. It is like the baker who knows which kind of bread you like and the tailor who knows your size and taste and helps you find the perfect garment in no time at all.

    Of course, there are also possible abuses with user profiling - such as criminals knowing when people are not at home.

    In conclusion, user profiling has many advantages and disadvantages, but it is here to stay and cannot be avoided.

    It is up to us, the general public or data subjects as we are called in data protection law, to keep a grip on our information, to exercise our rights and to keep arming ourselves with the necessary legal arms to keep abuse at bay.

    The data protection law must not be seen as restricting the use of personal data, but as a means to install trust and order between the data controller and the data subject. It leaves us with many ways to help us use personal data correctly for a long term relationship between customer and supplier.

    Read the Full Story

    Posted by: Lee & White

    Category:

    Tags Private Persons Personal Data Organisations Internet

  • More than a picture

    Tuesday, December 14, 2010

    There are many of us who widely publish our photographs containing images of ourselves, loved ones and friends on the Internet on networks such as Facebook, Friendster, Flickr and so on. And more often than not, we also publish photographs of others - including strangers and bystanders who happen to be in that picture when it was taken.

    Now, not many people realise that pictures are also personal data, and therefore, fall under the protection of personal data by law. Many organisations also publish pictures of employees, contractors, customers, and members on their websites - usually without prior consent. Since many are unaware of the fact that a picture of a person amounts to information relating to an identified or identifiable natural person, there is no claiming of this privacy right by the affected individual nor a corresponding performance of the legal duty by the data controller.

    Many questions can arise concerning this area - including the fact that if one publishes the pictures on a social network for a limited circle of friends and in the course of household activities (whereby the pictures are intended to be shared with close friends), and equates it to placing photographs in the traditional photo album, then surely, this does not fall under the Data Protection law. Then again, uploading pictures on the internet is hardly private despite the privacy settings on such networks because like it or not, the network provider has a copy of these pictures and what is eventually done with them is never fully certain. In addition, in the case of using other applications on a social network, it is a "forced consent" given by users because without permitting these third parties to access a user's general information including his/her profile picture, the user is unable to use the application he/she wishes.

    Furthermore, pictures published are easily copied by everyone with a click of the mouse. What happens then?

    Pictures of children published by ignorant parents who create websites for their children, boasting every bit of personal information such as address, date of birth, likes/dislikes of their child(ren) are becoming more and more rampant. This certainly opens a floodgate of unwanted attention and risks over the child(ren). Parents are supposed to protect their children - or has this changed?

    And so, at what cost is one's image sold? Where is the ultimate control one has over his image? Over his personal data? Over his privacy?

    How many people actually read the fine print?

    Read the Full Story

    Posted by: Lee & White

    Category:

    Tags Private Persons Personal Data Organisations Human Rights Internet

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